The Pool Clinic

office (+61 2) 9791-9700
fax (+61 2) 9791-0267
ACN. 59 000 194 392
7 Eldon Avenue, Georges Hall NSW 2198

Frequently Asked Questions

How to prime a pool pump!

When re-installing a pool pump it must be primed so it is full of water and ready to operate. The water flowing through the pool pump helps keep it cool so a lack of water flow can cause serious damage.

a)First reconnect the pump and both the suction (from pool) and outlet (to filter) pipes to it.
b)Cartridge filters - ensure your cartridge is clean first.
Sand filters or DE filters - turn filter multiport handle to recirculate or auxiliiary filter.
c)Remove the clear hair and lint pot lid from the front of the pump. Fill the pump as much as possible with water and replace the lid.
d)Switch on the pump. Within 30 seconds to a minute water should start pouring into the pump and you should start seeing bubbles coming out of the return jets in the pool. If the hair and lint pot on the pump is empty after this time, stop the pump and repeat steps c and d.
e)If pump remains full when switched off and starts pumping immediately when turned back on then your pump is now primed. Switch the pump off, turn the handle back to filter (sand or d/e) and then turn it back on and you are back in business.

Can I claim it on insurance?

Insurance policies can vary from company to company so it is important to check what is covered.
Theft of goods is covered by most insurance policies and covers products like pool cleaners and filters.
Filters are not usually covered for any form of damage as they are a passive product. If they break, split or leak and it is not a manufacturing fault covered under warranty then it may not be covered.
Pumps are sometimes covered under fusion however this requires the motor to be fused and does not include seized bearings, old age, corrosion or any other damage. Fire or storm damage to equipment is often fully covered while fused pumps are depreciated as below.

When claiming insurance there are a few important things to take into consideration:
a) How old is the product?
Pool equipment is generally depreciated at 10% per year making it worthless after 10 years. You may only be paid the depreciated worth not the full replacement value.
b) Do you have an excess or no-claim bonus?
If you have an excess (usually $100 - $300) or a no-claim bonus consider whether it is worth lodging a claim.

Pumps today can range from $350-$700 for most home swimming pools. After depreciating the value for age and deducting your excess will it be worth claiming?

Contact your insurance company for more information.

How to use RSS feeds

RSS feeds for news are like email. They allow you to be informed of the latest news updates from sources that you choose. You can source news links from most major news sites and often choose categories or sections. On the news pages you will notice a link to a FREE RSS reader. This program will enable you to receive and read RSS feeds. Click on the XML or RSS logos next to the News feed you are after and it will open the XML source. Keep this page open, go to RSS Reader and click ADD(+) which will grab the URL from your browser and subscribe you to our news feed.

RSSReader will run in your system tray and alert your whenever a new item is posted to that message feed. I have message feeds for our news and our message board. This means you can be notified when we respond to your post on our message board and you can even read our response from your desktop without having to return to the site.


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